Help / FAQ's

FREQUENTLY ASKED QUESTIONS

Q. Where do you ship from?

A. We ship from our partnered warehouses and factories located in the US & around the world. Notice, when ordering more than one item, expect them to be shipped separately, as our factories specialize in different areas of manufacturing.

Q. Where is your company located?

A. We are located in Cherry Hill, NJ

Q. How long will it take for my order to arrive?

A. Items usually take 7-10 business days to arrive. Shipping times will vary from product-to-product, based on the demand and shipping location.

Q. When and will I receive a tracking number?

A. You will be emailed a "Your item has been shipped" email with the tracking number after your item has been processed. Usually takes between 2-5 business days.

Q. I don't live in the US can I still place an order?

A. Yes but... We ship worldwide but some countries are harder to ship to than others. (Shipping cost, location, availability, customs, and other factors effect whether or not we ship to your country for FREE if at all) Contact us with any questions you may have about your country and whether or not we can ship to you.

Q. Is shipping FREE?

A. We ship absolutely FREE to most countries including the US, Canada, France, Australia, the UK and others. 

Q. How can I pay?

A. We accept all major credit cards: Visa, Mastercard, Discover, Amex, and of course PayPal.

Q. If I place an order is it safe and secure?

A. Yes, we are protected by McAfee, and have safe, secure SSL checkout with fraud protection. You are safe with us!

Q. If I enter and give out my email will you sell or share my information?

A. No, we do not share or sell our customer's information. Emails we receive are strictly for order confirmations, shipping info, follow-ups, newsletters, coupon codes, discounts, and promotions.

Q. Will I have to pay customs fee?

A. For most countries you will not have to pay customs, but it depends on where are you located, weight, and number of items ordered. 

Q. Do you really answer emails?

A. Yes we do. We have an extremely small staff but try our best to get back to you with any questions or problems you may have with in 24 hours.

If you have any more questions, please feel free to email us at customersupport@bimncompany.com